Changing your property manager

Identify what needs to improve

Write down the issues that prompted the change. Separate communication, maintenance, reporting and marketing concerns so you can ask a new company specific questions. An attractive proposal is useful only if it addresses the problems you need solved.

Understand the existing commitments

Review the current agreement and obtain appropriate advice about notice, termination and outstanding obligations. Establish who is responsible for future reservations, guest payments and cancellations. Do not assume that bookings or platform reviews can simply move to a new manager.

Plan the operational handover

Build a checklist for access credentials, inventories, maintenance records, photography rights, listings, availability and guest contact details. Agree the sequence in writing so the home is not double-booked or left without support.

Agree how the new relationship will work

Set expectations for communication, reporting and maintenance approvals. Ask how the company will check the home at handover and how any existing issues will be recorded. A thoughtful start can prevent misunderstandings later.

Compare the next arrangement

Use the questions to ask a prospective manager and compare fees and separately billed services. When you are ready to speak with someone, request a local management introduction.